terms & conditions

Acceptance

All access to and use of this website is subject to the following Terms and Conditions, which may be amended from time to time.

Entry to and any use of this website constitutes your agreement to abide by these terms and conditions. Please read them carefully. If you do not agree to all of the terms and conditions, please leave the website immediately.

Parties

These Terms and Conditions, and your acceptance of them, forms a contract between you and Ruby Slipper Solutions Ltd, a company incorporated in Scotland (number SC355186) having its registered office at 25 Broomieknowe, Lasswade, Midlothian, EH18 1LN ("Ruby Slippers").

Copyright

© Ruby Slippers Solutions Ltd 2010.  The copyright in any material (including, but not limited to, the design, layout, look, appearance and graphics) is owned by Ruby Slippers or used by Ruby Slippers under licence and is protected by the copyright laws of the United Kingdom, international copyright treaties and all other applicable copyright and intellectual property laws.  You are entitled to copy any information for your own personal use but may not remove any product identification, copyright notices or legends or other notices or proprietary restrictions from any of the material or information contained on the website, or reproduce or retransmit any of the information in whole or in part except with the prior written consent of Ruby Slippers.  Any unauthorised use, downloading, retransmission, or other copying or modification of any of the content of the website may be in breach of statutory or common law rights which could be the subject of legal action.  All rights not expressly granted herein are reserved by Ruby Slippers.

You may not create links to this website without the express prior written consent of Ruby Slippers. Linked websites, whether permitted or not, do not have any implied affiliation with this website unless otherwise stated.

Trade Marks

“Ruby Slippers” and “Ageless Design” are both unregistered trade marks of Ruby Slippers which may or may not be registered in the territory from which you are accessing this website.

All other product or company names and devices, logos, icons, graphics or designs referred to on this website are trade marks of their respective owners and are exhibited only in such a manner as is intended to be for the benefit of such trade mark owners and Ruby Slippers intends no infringement of such trade marks. In addition, certain names, words, titles, phrases, logos, icons, graphics or designs on any of the pages of the website may constitute trade names or unregistered trade marks of Ruby Slippers. The display of any of the above trade names or trade marks on this website does not imply that any licence has been granted to any other third party in respect of the same. 

All rights to use any Ruby Slippers trade marks (whether registered or unregistered) are reserved by Ruby Slippers.

Content (No Warranty)

All information or advice provided in relation to this website is intended to be general in nature and you should not rely on it in when making any decisions. Please contact us if you want specific advice.

Ruby Slippers tries to ensure that all the information, materials and functions provided as part of this website including text, graphics, links or other items are correct at the time of inclusion on the website. However, to the fullest extent permitted by applicable law, Ruby Slippers excludes all warranties, representations and undertakings whatsoever, express or implied, specifically including (but not limited to) warranties of completeness, accuracy, currency, satisfactory quality, fitness for a particular purpose, freedom from computer viruses, and non-infringement of third parties' rights. 

Ruby Slippers reserves the right at any time and without notice to change, amend or otherwise vary the website and these Terms and Conditions.

No Liability

Ruby Slippers shall not be liable for any direct or indirect, special, incidental or consequential loss or damage whatsoever or for loss of profits, contracts, data, goodwill, work stoppage or computer failure resulting from the use of or inability to use, interruption or availability of this website, its operation or transmission, computer viruses or otherwise in respect of the use of the website and howsoever caused even if Ruby Slippers has been advised of the possibility of such damages. Ruby Slippers excludes any liability for any errors or omissions from information, materials and functions included in this website except to the extent that such liability may not be lawfully excluded under the applicable law.  To the fullest extent permitted by applicable law, Ruby Slippers disclaims all such liability arising from its or its employees' or subcontractors' negligence.

Information Submitted To Ruby Slippers

All information (including but not limited to ideas, suggestions, concepts and graphics) submitted to Ruby Slippers through this website or by e-mail by you is and shall be the exclusive property of Ruby Slippers and you assign all rights in and to the same to Ruby Slippers. Save as set out in these Terms and Conditions, Ruby Slippers will not be subject to any obligation of confidentiality and will be free to use the information for any purpose. Ruby Slippers Data Protection and Privacy Policy explains how we will use any personal data we collect.

External links

Ruby Slippers is not responsible for nor shall it be liable for the contents of other websites or home pages which are linked to this website.  Ruby Slippers shall have no liability in respect of material hyperlinked to this website which may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with such regulations as may be from time to time in force.  The provision by Ruby Slippers of a link to another website from this website does not constitute any authorisation by Ruby Slippers to you to access materials held at that location, nor is it evidence of any endorsement by Ruby Slippers of the material held there.

Governing Law and Jurisdiction

Ruby Slippers operates this website from the UK and makes no representation that the information contained on the website is appropriate or available for use in other locations outside the United Kingdom. These Terms and Conditions shall be governed by and construed in accordance with Scots law. You agree to submit to the exclusive jurisdiction of the Scottish courts. You are responsible for compliance with any applicable laws of the country from which you are accessing this website. 

RUBY SLIPPERS E-BOUTIQUE TERMS AND CONDITIONS

1. INTRODUCTION

1.1 Ruby Slippers is a trading name of Ruby Slipper Solutions Ltd, a company incorporated in Scotland (number SC355186) having its registered office at 25 Broomieknowe, Lasswade, Midlothian, EH18 1LN.

1.2 Ruby Slippers is VAT registered (VAT Registration No. 948767259).

2. INTERPRETATION

2.1 For the purposes of these Terms and Conditions the following definitions apply:
(a) “Ruby Slippers” or “we” means Ruby Slipper Solutions Ltd;
(b) “Customer” or “you” means the person, firm or company buying the Goods from Ruby Slippers;
(c) “Goods” means the goods that you order online and as set out in the Order Confirmation;
(d) “Order” means your order for the Goods;
(e) “Order Confirmation” means the order confirmation we will email to you after we receive your order online;
(f) “Terms” means these terms and conditions.

2.2 Headings do not affect the interpretation of these Terms.

3. BASIS OF SALE

3.1 We will sell and you will purchase products subject to these Terms together with our privacy policy. Please ensure that you read and understand these Terms and our privacy policy before you submit your Order, because you will be bound by them once a contract comes into existence.

3.2 We have the right to revise and amend these Terms from time to time. You will be subject to the Terms in force at the time of your Order, unless we are required by law or government or regulatory authority to implement a change in a different manner.

3.3 Your online Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion. When we accept your Order we will email you an Order Confirmation, at which point a contract shall come into existence between us and these Terms shall become binding on you and us.

3.4 We shall assign an order number to your Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

4. PRICE

4.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.

4.2 Certain products may be available at reduced VAT rates to qualifying individuals. To take advantage of these reduced rates, you will need to make a VAT declaration by following the links at checkout. This is a personal declaration made by you about your eligibility to receive zero-rated goods and the use to which the goods will be put. There are penalties for making false declarations and for fraudulent evasion of VAT. Ruby Slippers has no responsibility for the information you provide in these declarations.

4.3 Each product purchased is sold subject to its product description and pricing. We take all reasonable care to ensure all details, descriptions and prices of products appearing in the online shop are correct at the time the relevant information was entered onto the website. Although we aim to keep the online shop as up to date as possible, the information including product descriptions and prices appearing in the online shop at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with these terms and conditions.

4.4 We reserve the right to change prices from time to time. Prices may also change due to changes to the rate or applicability of  VAT.

4.5 All item prices are exclusive of:
(a)  Delivery - many of our products are delivered free of charge. If there is any delivery charge you will be notified of it at checkout.
(b) Installation – you will need to arrange and pay for installation or fitting separately.

5. PAYMENT

5.1 Ruby Slippers will charge your payment card when we accept your Order. If there is a problem with fulfilment of your order we will notify you of your options and if you choose to cancel your order, we will refund your full payment.

5.2 Payment must be made in pounds Sterling only by major credit or debit cards as listed: Visa Credit, Visa Debit, Mastercard Debit, Mastercard Credit, Maestro, Visa Electron and JCB.

6. CANCELLATION AND AMENDMENT

6.1 If you wish to change or cancel an order please contact us as soon as possible. Please have your order number and date the order was placed to hand. This information will be on the Order Confirmation email you received from us.

6.2 You may cancel your order at any time prior to delivery of your products and receive a full refund of any amounts paid. If you cancel close to the scheduled date of delivery, it may be too late to stop delivery taking place. If this happens, we will ask you to follow our returns procedure. See Section 10. 

6.3 If you amend your order and your amended order has a different price to your original order, we will arrange additional payment or refund as appropriate.

6.4 If your products have already been delivered, then you will need to follow our returns procedure. See Section 10.

6.5 Special order products (for example stairlifts and made-to-measure beds) are available for purchase by contacting Ruby Slippers direct on 0131 660 9574. These products are not available online and are sold subject to their own terms and conditions. Because we could not re-sell these to another customer at full selling price, there will be a cancellation fee payable on cancellation of these orders. If you have any further questions about special order products please contact us.

7. TRACKING YOUR ORDER

7.1 You will receive an email notifying you that your order has been received shortly after you complete the checkout process. For all other updates on order status please contact us.

8. DELIVERY

8.1 We will do our best to meet delivery dates provided for each product, however, these dates are indicative only. We accept no liability for delays or damages resulting from overdue supplies.

8.2 You bear the risk for the Goods once they have been delivered. Delivery shall be complete when we deliver the Goods to the address specified by you.

8.3 If you fail to take delivery of Goods then, except where the failure is caused by our failure to comply with these Terms or by an event beyond your control, we may charge you a reasonable sum to cover storage and other expenses. To avoid this, please contact us if the indicated delivery timing is not suitable.

8.4 If you want Goods delivered on specific days, please contact us after you have ordered them. We will do our best to meet your request. Please note that if you want different Goods within your order to be delivered on different days we may charge you extra delivery costs. Without such request, we reserve the right to deliver in instalments and if we do we will not charge extra.

8.5 You must inspect the goods on delivery and should not accept the goods or sign any delivery notes until you have inspected the goods. We will not be liable for goods damaged in transit in the absence of inspection by you. If the Goods are damaged do not accept delivery and contact us as soon as possible. We will investigate the matter and arrange replacement.

8.6 We only deliver to addresses within the United Kingdom.

9. MISSING OR INCOMPLETE ORDERS

9.1 If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately by different courier companies. However, if this is not the case and you have not received the entire order as detailed in the order confirmation, please contact us as soon as possible after delivery or expected delivery time. We will look into why the order is incomplete and let you know when you should expect delivery.

10. RETURNS – UNDAMAGED GOODS

10.1 You have the right to change your mind and return the Goods within 7 working days after the day on which you receive them. If you decide to return the Goods within this timeframe please contact us to let us know as soon as possible. The goods will need to be unused, in original condition and in their original undamaged packaging.  We will need to know your order number and the reason for the return. You are entitled to a refund of the purchase price and any delivery charge or to a replacement product. You will be responsible for returning the Goods including paying for the return, however, we may be able to arrange the collection on your behalf and at your cost. Collection costs will vary depending on the item and the collection address.

10.2 Special order products do not have the same returns policy as other Goods. Please see section 6.5.

10.3 If you change your mind more than 7 days after delivery Ruby Slippers is not obliged to refund or exchange the Goods. However, please contact us and we will try to help. While a refund may not be possible, we may be able to arrange to exchange the Goods, but only if the Goods are unused, in original condition and in their original undamaged packaging. In such circumstances you will need to pay for collection, which we can arrange on your behalf. Collection cost will vary depending on the item and when and where the collection is to take place. If our suppliers charge us a restocking fee, we will pass this on to you. We also reserve the right to charge an administration fee of up to £40 per return.

11. RETURNS - FAULTY GOODS

11.1 If you believe the Goods were faulty at the point of sale please contact us as soon as possible. We will contact the manufacturer on your behalf and arrange for the Goods to be collected (at our cost) or inspected on site on a date agreed between us. Once we have checked that the Goods are faulty, we will (at our discretion) refund your money; replace the Goods or repair the Goods. We reserve the right to charge up to £40 administration fee. Please note that you will not be entitled to repair, replacement or refund in respect of fair wear and tear. If the Goods are more than six months old, it will be your responsibility to prove that the Goods were faulty at time of purchase.

11.2 Most of our Goods come with a manufacturer’s warranty. If your product develops a fault, please refer to the warranty or contact the manufacturer. The manufacturer may need to see your original invoice as proof of purchase and as evidence of warranty. We are happy to assist in this process as it’s important we know if customers have any issues with products.

12. YOUR OBLIGATIONS

12.1 You shall:
(a) co-operate with us in all matters relating to the Goods and/or Services;
(b) provide us, our agents, subcontractors, consultants and employees in a timely manner and at no charge, with access to your premises, as reasonably required.
(c) unless otherwise agreed between us, obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Goods and/or Services.

12.2 If you fail to honour your obligations under these terms we may suspend or cancel the contract with you.

13. LIMITATION OF LIABILITY

13.1 If either of us fails to comply with these Terms, both you and Ruby Slippers will only be responsible for any losses that the other suffers which are a foreseeable consequence of that failure to comply. Neither of us shall be responsible for losses in the following categories that result from our failure to comply with these Terms: (a) loss of income or revenue; (b) loss of business; or (c) any waste of time. However, this clause 13.1 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

13.2 This clause does not include or limit in any way our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

13.3 Subject to the above, Ruby Slippers total liability in connection with this contract shall be limited to the contract price.

14. EVENTS OUTSIDE OUR REASONABLE CONTROL (“FORCE MAJEURE EVENT”)

14.1 We will not be liable for or responsible for any loss or damage caused by any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by Force Majeure Events, being any act, event, non-occurrence, omission or accident beyond our reasonable control.

14.2 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

15. COPYRIGHT

15.1 All copyrights shall remain the property of Ruby Slippers alone unless otherwise expressly agreed in writing with the Customer.

16. BANKRUPTCY / LIQUIDATION

16.1 If the Customer becomes insolvent or bankrupt, has a receiving order made against them or makes any arrangement with or for the benefit of its creditors, Ruby Slippers shall have the right to stop any Goods In Transit, to suspend further deliveries and to determine any subsisting contract with the Customer and (in any case where title to the goods has passed to the Customer but payment is due and has not been made) Ruby Slippers shall have a lien over the Goods and right of resale provided that any such action shall be without prejudice to any right or claim Ruby Slippers may have against the Customer.

17. DATA

17.1 We will collect and store personal data relating to you including your name and address, telephone numbers and email details and any other personal details you may give us. You agree to us storing this information, sharing it with required agents and for us to use it to notify you of products or Goods and/or Services we feel may be of interest to you in the future but save for this we will not use the information for any other purpose without your prior written consent.

18. GENERAL

18.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

18.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

18.3 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

18.4 All promotional material is to be treated as illustrative only. Its contents form no part of any contract between us and you should not rely on them in entering into any contract with us.

18.5 These Terms shall be governed by Scottish law and we both agree to the non-exclusive jurisdiction of the Scottish courts.

19. CONTACTING RUBY SLIPPERS

19.1 Should you need to contact us in relation to the Terms or your Order or for any other reason, you can do so by:
(a) Email on info@rubyss.co.uk or
(b) Phone on 0131 660 9574 any time between 9.00am and 5.00pm Monday to Friday.

If you have any queries please contact us.